Additional Resources

Further Reading#

Operational Guides#

• Incident Response Guide (PagerDuty)
• Postmortems Guide (PagerDuty)
• Operational Reviews (PagerDuty)

Industry Reports#

• State of Digital Operations 2017 UK report (PagerDuty)
• The 2019 Accelerate State of DevOps Report (DORA)

Technical Reading#

• Trunk-based Development (Paul Hammant)
• Continuous Delivery (Jez Humble)
• Site Reliability Engineering (Google)
• Semantic Versioning (Tom Preston-Werner)
• Semantic API Versioning (Four Kitchens)

Collaboration#

• Tools for Psychological Safety (re:Work)
• Life and Times of an SRE Product Owner (PagerDuty)
• Product vs. Project Managers: 12 Best Lessons for Product Team Work (Marty Cagan)
• Lessons in Building Well-Formed Scrum and Kanban Teams (PagerDuty)
• Shadow Like a Dutonian: Onboarding Engineers With On-Call Shadowing (PagerDuty)

Resilient Systems#

• How to Manage a Tier Zero Service (PagerDuty)
• Failure Friday: How We Ensure PagerDuty is Always Reliable (PagerDuty)
• 10 Years of Failure Friday at PagerDuty: Fostering Resilience, Learning, and Reliability (PagerDuty)
• HowTo Happy Hour discussion: Failure Fridays with Rich Lafferty, Stevenson Jean-Pierre, and Mandi Walls (PagerDuty)
• Chaos Engineering With Bruce Wong (Page It to the Limit)

On-Call Resources#

• Worldwide Cell Coverage Maps (OpenSignal)
• Bypassing Do Not Disturb for iOS (Apple)
• Bypassing Do Not Disturb for Android (Google)